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Troubleshooting

A. Users

1. OSL Servers Time Out

Problem: An user’s server consistently times out while other users have no difficulty starting a server.

Solution: Respawn the hub pod. Sometimes an internal state within hub gets out of sync with the actual state.

To respawn the hub pod, in a terminal:

  1. sk <name-of-cluster>
  2. kubectl get pods
  3. kubectl delete pod <name-of-hub-pod>