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Troubleshooting Guide


Why did the kernel die while running a notebook?

The message that appears when a notebook kernel dies

The message that appears when a notebook kernel dies

Summary: If you are running a resource hungry program, your kernel might die. Try subsetting your data, processing it in batches, and mosaicing your results.


I successfully ran a notebook earlier on the same data but now it is killing the kernel.


I receive a Kernel not found message when I open a notebook.

The message that appears when an expected notebook kernel cannot be found

The message that appears when an expected notebook kernel cannot be found


My notebook won’t open, opens slowly, or won’t save.

Select Restart Kernel and Clear All Outputs from the Kernel menu and try saving it again.

Select Restart Kernel and Clear All Outputs from the Kernel menu and try saving it again.


My notebook is formatted incorrectly, missing widgets, or won’t let me add new cells.

In some cases, notebook state can be corrupted. Refreshing the browser tab is sufficient to resolve some of these issues. After refreshing the page, it may be necessary to also re-run the broken code cell to fix the issue.

If your issue persists, please contact an OpenScienceLab administrator for help.


I am receiving a No space left on device error.

OpenScienceLab users have access to a finite amount of storage space (details here).

It is up to users to manage their storage.


My server won’t start and I cannot access OpenScienceLab.

This issue is typically due to having used up all space on your storage volume.

Please contact an OpenScienceLab Administrator for help.


The edits I made to an ASF notebook have disappeared since the last time I used OpenSARlab.


One of my notebooks looks like it has a mix of code from various versions of the notebook.


I am having trouble setting up a web server and developing my web app in OpenScienceLab.


A notebook won’t load. A new browser tab opens and shows the JupyterHub header, but no notebook appears.


My issue is not on this list